Notes on Shipping
Royal Mail Recorded Delivery
All parcels are sent via Royal Mail Recorded Delivery.
We endeavour to dispatch orders place before 12pm on the same day, however this will be dependent on stock availability and demand.
If for some reason you’re not home, delivery can be re-arranged via Royal Mail Website. http://www.royalmail.com/personal/receiving-mail/redelivery
UK includes Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, Channel Islands – Jersey and Guernsey.
Please note that Peckham Soul are not liable for lost items or postage mis-handling when items which are sent non-recorded.
For both UK and International large or wholesale orders please, contact [email protected] for postage discounts.
Sales Tax and VAT
All prices on our site are in pounds sterling and are inclusive of European Union sales tax (VAT) at the prevailing rate where applicable.
Duties and Customs
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes, which customers will need to pay on receipt of the shipment. These rules vary by country and your local government determines duty and customs charges. Please note that this is the main reason non-EU customers receive a 20% VAT discount. We cannot mark the value of the parcel as a gift or of a lower value as this is against the law. Any parcels returned to us due to customs charges being higher than expected; we reserve the right to minus all costs incurred.
UK Shipping Rates (Recorded)
1 item = £2.50 GBP
2 Items = £3.50 GBP
3 items = £4.00 GBP
UK Shipping Rates (Non-Recorded)
1 item = £1.00 GBP
2 Items = £1.50 GBP
3 items = £3.00 GBP
International Shipping Rates (Tracked)
1 item = £8.70 GBP
+ £3 GBP per extra item
Returns and Exchanges
If you are in any way unhappy with your goods, items you want to return for a refund or an exchange will be accepted within 14 calendar days of delivery. Items returned outside that period will only be refunded if the return has been authorized by our customer service team.
If you are within the European Union and return your entire order for a refund within 14 calendar days of receiving it, we will also refund any initial postage and packing charges.
Please note that your statutory rights are not affected. To return an item, please contact Peckham Soul on [email protected]
We will only accept returns of items that are unused and returned with all original tags and packaging intact. We will not accept returns of items that have been worn or where the tags have been removed.
Please return items to
81b Shenley Road
Please note that we are not responsible for return postage. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.
We aim to process all returns within 48 hours of reaching us and will email or write to confirm when this has been done. Depending on whom you bank with, refunds may take a further few days to show up on your card statement.